Questions about your utility bill may be directed to the Water Department at (217) 245-4803. They will be able to help you establish service if you are moving into South Jacksonville, or to transfer service if you are selling your home. (All water/sewer utility service customers are required to make a $100.00 security deposit prior to establishing service.)
The Water/Sewer utility meters are read during the first week of each month. For example, meters are read in early June to record May’s usage. Once all meter readings are input into the computer system, water/sewer bills are then printed and mailed on the 1st of the following month–July 1st. The bill a customer receives on July 2nd-3rd represents May’s prior service and is due on the 15th of the month of July (shown as “Net Due Amount” on bills).
The minimum water/sewer utility bill is $50.36 per month.
Utility bills are due on the 15th of the month. If you pay after the 15th of the month, a 10% penalty is applied to the service bill (This amount is represented in the section labeled “Gross Amount” due on your utility bill).
Payments may be made in person at Village Hall, by mail, in the night deposit box or in the drop box in the Village parking lot.